Store Policy
When will I receive my Potion&Rose order?
Our processing time is typically 7-10 business days and an additional 1-3 days for product quality checks. Once your parcel is ready for shipping, you will receive a notification, and the tracking number will also be updated and sent to you within the next few days. International shipping typically takes between 7-14 business days depending on the destination country.
How much does the shipping fee cost?
Please be aware that the shipping fee is based on the weight of the package. However, we may offer a promotional shipping rate for a limited time, which will vary depending on the destination.
For international orders, delivery times can vary and typically take around 7-14 business days for most countries. However, please note that this is an estimate and can be subject to change due to customs procedures and other factors beyond our control.
International customers should also be aware that they are responsible for any additional taxes or fees that may be charged once the package has been shipped. These fees can vary depending on the destination country and are not included in the shipping fee paid at the time of purchase.
Track my order
This website is available for you to track the progress of your order and provides the most precise updates on the status of your order.
Return & Exchange Policy
We are committed to providing quality products and ensuring customer satisfaction.
If you receive an item that is defective, damaged, or incorrect, please contact us within 3 days of receiving your order. Please provide your order number and clear photos or videos of the issue. We will review your request and arrange an appropriate solution, such as a return, replacement, or exchange.
Please contact our customer service team before returning any items.
If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, cancellation may no longer be possible.
Thank you for shopping with us!
Damaged parcel
If your parcel is damaged during shipping, please take pictures of the damage and contact us and your local shipping carrier as soon as possible. This will allow us to assess the situation and take appropriate action to resolve the issue.